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Analysis: Apple WWDC Keynote – Punishing the Wizard, Part Two

Posted by: Mark Sigal June 9th, 2009

WWDC-analysis

Some time back, I wrote a post where I asserted that Apple (and Steve Jobs) has done such a good job of teaching us to expect magic that when they merely execute, we hammer them because…well it isn’t magic.

I called this knee-jerk response, “Punishing the Wizard” since, where I come from, discipline, execution and proof of same are to be celebrated (what’s not to like about — Step One: make great products; Step Two: wow your customer/developer base; Step Three: print money; Step Four: repeat Step One?), but that’s not how we think when it comes to Apple.

Thus, it is with little surprise that I find myself dubbing today’s keynote, “Punishing the Wizard, Part Two.”

Consider the general tenor of blogosphere analysis on today’s event, which ranged from “F-ck AT&T” (well-deserved, IMHO) to “Yawn” to “Uh, oh, where was Jobs?

Now to be fair, part of this is simply our culture of “buying on the rumor” and “selling on the news,” which is to say that today’s announcements (essentially, Snow Leopard, new MacBook Pros, iPhone OS 3.0, iPhone 3GS, $99 iPhone 3G) had largely been discussed, disseminated and re-assembled into a series of plausible best guesses well in advance of the event, so the shock and awe was less than it might otherwise have been.

Hence, some of this disappointment is akin to reading a “spoiler” in a movie review immediately before watching the film; gums up the element of surprise.

But, there are several nuggets from today’s keynote that underscore strategic narratives worth pondering in the days, weeks and months ahead:

  1. Block-kick Apple is Playing Block the Kick with Focused Intensity: iPhone is the unquestioned leading device platform and ecosystem in terms of delivering a best of breed Mobile Broadband experience, albeit with Palm Pre and Google Android offering their own bits of goodness and differentiation.  By preemptively: A) Upgrading iPhone OS 3.0 and SDK (see my analysis HERE); B) Replacing iPhone 3G as the flagship with iPhone 3GS (faster CPU, adds video support, better camera); C) Dropping the price of iPhone 3G to $99 to capture the low-end of the market; and D) Adding the ability to purchase movies, TV shows directly from iPhone to better leverage its iTunes Media portfolio (versus requiring download & sync from Mac/PC, as is the case currently); Apple is doing everything humanly possible to remain on offense, and prevent the competition from finding its footing; namely, a market wedge/niche that can serve as the beachhead to slow down Apple’s momentum. Plus, the $99 entry point on 3G appears to be the lower margin product that Apple had alluded to months back in discussions about not leaving a pricing gap for the competition to outflank them.
  2. Snow-leopard Pushing OS X Snow Leopard as a $29 Upgrade is Recognition that its ‘Halo Effect’ Opportunity Window (may be) Closing: Vista has been a debacle for Microsoft, and it has opened a door for Apple to grow OS X powered systems from 25M users in 2007 to 75M this year (inclusive of iPhone/iPod touch devices). But, Windows 7 is getting closer to release (October 2009), and in the interim, Microsoft is intelligently bifurcating their strategy and messaging between being the enterprise standard (we support everything, we’re legacy, legacy never goes away, there is no “serious” enterprise alternative) and the consumer standard (we’re cheaper than Apple, ubiquitous and “good enough”) as a way to stop the bleeding. My guess is that Apple sees their ability to meaningfully differentiate on the desktop as a window that is closing, and as such, need to make Snow Leopard ubiquitous, presumably both to drive converts (esp. as the economy improves) and as part of a push to go after securing new Mac developers before Windows 7 ships (iPhone developers not currently developing for the Mac represent the low-hanging fruit).
  3. Att_horiz_color_lrg AT&T and Apple – This Can’t End Well: While there is no question that the exclusivity deal with AT&T provided the launch pad for Apple to create the afore-mentioned wizardry with iPhone, and of course, the rich subsidy is heroin for consumers and Apple alike, there is also no question that the relationship can’t end well (or is highly unlikely to). Why? One, today’s announcement spotlighted the liability side of the AT&T relationship; namely, a great phone on a crappy network with an iffy track record of customer care, not to mention, a carrier and supplier who are at strategic cross-purposes. Case in point, the audience booed the moment they realized that a touted tethering feature, which allows you to seamlessly use your iPhone as a broadband modem for your Mac/PC, won’t be supported by AT&T; and another feature, MMS support, will ship later than with other carriers. Two is the simple fact that the way people buy mobile devices is through their carrier, and as long as Apple is selling exclusively through AT&T, that means that the Verizons, Sprints and T-Mobiles of the world have to sell something other than iPhone, which is the number one way Android and Pre will find its initial market. As was the story with the PC, at some point, mobile becomes a units game, so Apple must counter this one as soon as humanly possible, lest the volumes accrue to the carrier independent device makers.
  4. Matrix The (Hardware) Matrix is Coming: What is The Matrix? Envision a world where the Mac, Apple TV, iPhone, iPod touch, iPod HD Tablet (rumored) and iPhone Nano (rumored), respectively, can leverage a common SDK, plug into the App Store and integrate with Mobile Me (in addition to iTunes), and you understand that this implies all sorts of hardware abstraction decisions. No less, this implies Apple partitioning the platform that supports these form-factors between device-specific functions, open PC-like layers (i.e., download apps from anywhere), and managed/closed runtime layers (App Store is THE marketplace with a singular SDK, APIs, etc.). This is The Matrix, a potential hornet’s nest of technical, user experience and ecosystem decisions. Connecting the dots, I believe that Snow Leopard is the conduit OS where these things converge, but that’s a total guess, based on the assumption that derivative form-factors are a given; that App Store and iPhone SDK are the best practices approach with the biggest developer ecosystem; and that Apple’s best way to win in the Mobile Broadband Era is by making their products work together in a unified, but more than the sum of the parts, fashion. This would be another reason to push Snow Leopard NOW at $29; namely, so that when The Matrix emerges, and there’s a requirement that all interconnecting devices run Snow Leopard to work together seamlessly, it’s less disruptive of a proposition than it might otherwise be. And more to the point, it offers developers the largest potential installed base to develop for (i.e., the 40M iPhone/iPod touch owners PLUS the ~35M OS X powered Mac owners).

Looked at from this perspective, today’s keynote may come to be known (with the benefit of 20/20 hindsight) as the keynote that was The Calm Before the Storm.  Stay tuned.

Related Posts:

  1. Punishing the Wizard: On Apple and Jobs
  2. ANALYSIS - iPhone 3.0 Developer Preview: Block the Kick Strategy
  3. PC 1.0, iPhone 3.0 and the Woz: Everything Old is New Again
  4. Built-to-Thrive - The Standard Bearers: Apple, Google, Amazon
  5. iPhones, App Stores, Ecosystems: On Recipes for Successful Developer Platforms
  6. Holy Shit! Apple’s Halo Effect: How and why gravity has become Apple’s friend

Apply Sparingly: Open Standards (and When to Use Them)

Posted by: Mark Sigal May 8th, 2009

Standards-Apply-Sparingly
“The great thing about standards is that there are so many to choose from.”

I know, I know.  Proprietary is Evil.  Open is Good.

But, not so fast, my friend.  I am here to tell you that there are only three reasons to embrace open standards.

Thus, if the definition of the situation regarding the standard that you are contemplating embracing does not fit within one (or all) of these three buckets, do yourself a favor, and choose a different path:

  1. Indisputable Market Momentum: Front-line products or services supporting the standard are shipping (or imminently will be).  Don’t get fooled by pledges that products will support the standard in the future, or a company hedging its bets by supporting the standard on a third-tier, obscure offering.  This is all about tangible, meaningful proof.
  2. Clear Technical Leverage: Does the standard solve a real problem that eases your development cycle TODAY?  Too often, a standard promises to solve a meaty problem down the road, but in practice, does nothing for developers today.  Be vigilant and discriminating in assessing if there’s a “there” there in the present.
  3. Brand Awareness by the End Customer:  While the media will often tout a given standards-based approach as a game-changer, customers rarely care, unless the product solves a specific, well-understood problem for them. Thus, this is a two-part question. One, does the customer REALLY care?  Two, do you know who the actual decision maker to buy your product is (technical buyers and non-technical buyers often have very different criteria)?

Duh, sounds obvious, right?

Yet, I am amazed how often the rank-and-file diss a particular approach as proprietary, as if being differentiated and having a fig leaf of defensibility is something to apologize for.

Or worse, they tout a so-called standard when it is neither widely embraced in real shipping products nor offers compelling technical leverage or explicit marketing advantages.

When confronted with such folk, approach them as you would the door-to-door salesman who’s pushing an unwanted trinket, and simply say, “Thanks. Not interested at the present time.”

Related Posts:

  1. On Intellectual Honesty: Seeing things as they really are
  2. “Strategic” versus “Win-able”: The 1.0/3.0 Paradox
  3. The Paradox of Developing New Products and Services
  4. Product Sanity Check: Vitamin, Aspirin or Penicillin?
  5. Guest Post for GigaOM - Android vs. iPhone: Why Openness May Not Be Best

The Goodness of Artificial Milestones

Posted by: Mark Sigal April 29th, 2009

Sweet-n-low-front A friend of mine in startup-land had a really important meeting with a prospective investor, partner, customer (read: any and/or all of the above).

Knowing the one-shot nature of these things, he literally moved mountains in just a few days, achieving a transformational milestone for his fledgling, early-stage company.

How Did He Do It?

He re-framed his story and made it more crisp.  He zeroed in on the experience that he’s delivering to customers.

He took an earnest swag at better codifying the financial inputs and outputs of the specific type of business that he is pursuing (which, at the early stage is often the best that you can do).

What dazzled, though, was that he did a live demo that showed that this stuff actually works, including a couple of “AHA” moments that spotlighted how it would delight customers.

As a result, he passed the sniff test with a choice mix of “steak” and “sizzle.”

Looked at from on high, the event of a big meeting had resulted in a whole bunch of things coming together simultaneously and equally important, very rapidly; all in the name of a great cause (securing a great and game-changing partnership).

That’s a snapshot of the power of coalescing around an “artificial” milestone.

What’s An Artificial Milestone?

An artificial milestone, unlike a schedule-driven milestone, uses an external event as the driver for an orchestrated sprint by the team to reach a specific plateau.

Because the milestone is driven towards a specific target audience within a fairly short time frame, it tends to force a team to simultaneously: re-think the definition of the situation; look at the problem holistically; and (equally important), functionally collapse the traditional boundaries between sales, marketing, development and operations (at least until the event milestone is reached).

In other words, it’s a great driver of out-of-the-box thinking that is nonetheless highly targeted at achieving a specific outcome.

With that as a backdrop, consider leveraging the following artificial milestones, which are jam-packed with affirmational and transformational goodness potential:

    1. Meeting with a key strategic business prospect, like a sales channel, technology partner or a conduit into an existing installed customer base
    2. Pitching a specific customer (or type of customer) why they should embrace your product or service
    3. Presenting to an investor and showing them a compelling reason to invest
    4. Selling your vision/strategy to a “reach” hire (i.e., an “A” player whose signing on would signify that you have reached the next level)
    5. Doing a marketing or training seminar with your constituency base (customers, VARs, ISVs)
    6. Exhibiting or presenting at a trade show or other industry event

      Finish-line Action Item: Really ponder, then document, your answer to the following; If you fully concentrated your efforts in a relatively short sprint based upon one of the above-referenced artificial milestones, what might your outcome look like at the finish line?

      Related Posts:

      1. Innovation, Inevitability and Why R&D is So Hard
      2. The Pitch